Returns policy

Return Policy for Season Merch

Here you will find everything you need to know about returns, exchanges, complaints, and refunds
when you shop at seasonmerch.com. If you have any questions, please feel free to contact us
at info@seasonmerch.com.


Returns and Exchanges
You have the right to return or exchange an item within 14 days from the date you received your
order. For the return to be approved, the item must be in substantially unchanged
condition – meaning unused, unwashed, undamaged, and with all original tags
attached.

As a customer, you are responsible for all costs associated with returns or exchanges, including
return shipping. We recommend that you choose a trackable shipping option and save
the receipt until the return is registered with us.

Season Merch does not offer traditional exchanges. If you want a different size, color, or
model, you should return the original item according to this policy and place a new
order in our webshop.


Partial Returns

In the event of a partial return, an overall assessment of the entire order will always be made. Discounts, promotions,
and offers used during the purchase may be adjusted retrospectively if
the conditions for the offer are no longer met after the return. This means that
the refund amount may be recalculated based on the order's final value.


Promotions and Offers on Return

When a promotion means you received one or more products at no extra cost –
for example, "buy 3, pay for 2", gift with purchase, or similar – the offer is
only valid as long as the conditions are still met after any return.

If parts of the order are returned so that the promotion conditions are no longer met, the
offer will expire. The value of the free product or discount will then be deducted from the
refund amount. If a refund has already been made, the amount may instead be
charged retrospectively. Free products cannot be kept if the products that qualified for the
offer are returned.


Uncollected Packages

Packages that are not collected within the carrier's pick-up period will be automatically
returned to us. For these packages, a fee of SEK 145 will be charged, which will be deducted from
the refund amount. The fee covers outbound shipping, return shipping, and handling costs.

The right of withdrawal does not apply to uncollected packages, as it requires that you
have received the item.


Return Form

A completed return form must always be enclosed in the package upon return. The form is mandatory
and is needed for us to link your return to the correct order and process
the refund correctly.

The return form can be downloaded from Season Merch.com under the Returns section. Print,
fill in the details, and place the form in the package along with the item/items you
are returning.

Returns lacking a completed return form may be delayed in processing, and in
some cases returned to the sender at the customer's expense.


Return Address

Returns should be sent to:
ELS Logistics AB Kontorsvägen 9, 246 43 Löddeköpinge


Refunds

Refunds will be processed within 30 days of us receiving and approving your return.
The amount will be refunded via the same payment method used for the purchase, unless
otherwise agreed.

Shipping costs, invoice fees, and fees for uncollected packages are not refundable,
unless the return is due to an error on our part.


Complaints

If you have received a faulty or damaged item, please contact us at
info@seasonmerch.com as soon as possible. Describe the fault as clearly as you can and
preferably attach one or more photos – this will help us process your case faster.

In the event of an approved complaint, Season Merch will cover the return shipping and primarily
offer a new item. If this cannot be done within a reasonable time, we will refund the full amount paid
including shipping. The Consumer Purchase Act applies to all purchases at
seasonmerch.com.


Contact

Do you have questions about a return, exchange, or complaint? Contact us at
info@seasonmerch.com and we will help you.